Cactus Hiring For Work From Home Roles | 12th Pass/Any Degree

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Company NameCactus
RoleCustomer Service Associate
Qualification12th Pass/Any Degree
LocationWork From Home
CTC4-6 LPA*

About the Company

  • Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered.
  • We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations; AI-powered scholarly publishing products for journals and researchers; and solutions for science dissemination and engagement with peers, the public, and policymakers for wider research outreach.
  • We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai; a global workforce of over 3,000 experts; and customers from over 190 countries.

Job Description

  • Respond promptly to customer inquiries and requests via email and phone during the night shift.
  • Take ownership of customer issues, ensuring effective resolution and customer satisfaction.
  • Influence customer decisions regarding service purchases, renewals, and expansions.
  • Demonstrate strong teamwork, punctuality, and problem-solving abilities daily.

Qualifications Required

  • Comfortable working night shifts for 9 hours, five days a week including weekends.
  • Excellent verbal and written communication skills in English.
  • Ability to exhibit empathy and professionalism while interacting with customers.
  • 12th Pass/Any Degree
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