Sutherland Hiring Customer Support Associates in Hyderabad

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Job Overview
Sutherland Global Services, a global leader in business process outsourcing, is seeking Customer Support Associates to join their team in Hyderabad. This entry-level position is ideal for freshers looking to start their careers in customer service and support.

Key Details:

Job Title: Customer Support Associate
Location: Hyderabad, Telangana
Experience Required: 0–2 years
Salary: Competitive salary based on experience
Working Days: Monday to Friday
Work Timings: Rotational shifts (including night shifts)

Key Responsibilities
As a Customer Support Associate, your role will include:

Customer Interaction: Handle inbound customer queries via voice, chat, or email.
Issue Resolution: Provide timely and effective solutions to customer problems.
Product Knowledge: Maintain up-to-date knowledge of products and services.
Documentation: Accurately log customer interactions and transactions.
Team Collaboration: Work closely with team members and supervisors to meet performance targets.

Desired Skills & Qualifications
To be successful in this role, candidates should possess:

Communication Skills: Excellent verbal and written communication skills in English.
Problem-Solving Abilities: Ability to understand customer issues and provide appropriate solutions.
Technical Proficiency: Basic computer skills and familiarity with customer support software.
Adaptability: Willingness to work in rotational shifts, including night shifts.
Team Player: Ability to work effectively in a team environment.

🌟 About Sutherland Global Services
Sutherland Global Services is a global provider of business process and technology management services. With a presence in over 20 countries, Sutherland partners with clients to deliver innovative solutions that enhance customer experiences and drive business growth.

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