Key Responsibilities:

• Manage the technical scope of projects in alignment with requirements at all stages.
• Gather information from various sources, including data warehouses and databases, and identify patterns and trends.
• Develop record management processes and policies.
• Build and maintain relationships with clients to understand their requirements.
• Provide sales data, proposals, and data insights, and conduct account reviews for clients.
• Identify areas for increased efficiency and automation of processes.
• Set up and maintain automated data processes.
• Evaluate and implement external services and tools for data validation and cleansing.
• Produce and track key performance indicators (KPIs).
• Analyze complex data sets and prepare reports for internal and external audiences using business analytics reporting tools.
• Create data dashboards, graphs, and visualizations to showcase business performance and provide sector and competitor benchmarking.
• Develop predictive models and share insights with clients based on their requirements.

Stakeholder Interaction:

• Internal Stakeholders: Project Managers and Database Leads for regular reporting and updates.
• External Stakeholders: Clients for engagement and review meetings.

Required Competencies:

• Functional Competencies:
  • Leveraging Technology: Expert knowledge of current and upcoming technologies, including automation and data analytics tools.
  • Process Excellence: Ability to follow standards to produce consistent results while minimizing risks.
  • Technical Knowledge: Proficient in programming languages and tools such as Python, Microsoft Excel, VBA, Matlab, SQL, etc.
• Behavioral Competencies:
  • Formulation & Prioritization
  • Client Centricity
  • Execution Excellence
  • Passion for Results
  • Confidence
  • Business Acumen

Performance Parameters:

• Analyze data sets and provide relevant information to clients.
• Metrics include the number of automation completed, on-time delivery, CSAT score, zero customer escalations, and data accuracy.