Tech Mahindra Hiring Freshers for IT Support | Great Opportunity

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Company Name	Tech Mahindra
Role	IT Support – Service Desk
Qualification	Any Graduate
Location	Hyderabad,Pune
CTA	Upto 3 LPA

About the Company

Tech Mahindra Hiring Freshers for IT Support. Candidates from various disciplines can apply for this.
Tech Mahindra is one of the largest growing IT Consultancy and IT Software Industry headquartered in Pune, India. It is serving worldwide networks since 1986. Key people
Anand Mahindra (Chairman & Founder), Vineet Nayyar (VC), and CP Gurnani (CEO) stood as pillars and the main reasons for the growth of the Tech Mahindra family. The services provided in Tech Mahindra are outsourcing. It also provides Business Process Outsourcing(BPO) for Telecom Industries. Its Registration office is situated in Mumbai. Therefore, Tech Mahindra is one of the fabulous 50 companies across India.

Job Description

Job Role: Service Desk
Shift Timings: Rotational Shift
Working Days: Rotational off
Work Type: IT Support role (voice)
Salary Package: 2.4 lpa
Role: Full time
Work From Office Mandatory
Locations Available: Pune and Hyderabad

Qualifications Required

end-user questions via phone and email on all IT supported applications
first-line investigation and diagnosis
logging and ownership including routing/assigning/escalating in between teams
an issue and search the relevant information through tools provided
basic computer/laptop hardware, OS and browser issues remotely, if required access client system via remote desktop tools and troubleshoot to resolution
Account Management
ticket during its lifecycle.
customer and user satisfaction surveys / call-backs as agreed
personal and Common Mailbox.
with internal/stakeholder/customer via e-mail/tool.
remote assistance on software/application issues via the tool provided
KB/KEBD for solutions.
reporting on self-workload.
to SLAs and compliance.