Tech Mahindra Hiring Freshers as Customer Service Representatives

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Company Name	Tech Mahindra
Role	Customer Service Representative
Qualification	Any Degree
Location	Hyderabad
CTA	Upto 4 LPA

About the Company

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities – to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 148,000+ professionals across 90 countries, helping 1255 global customers including Fortune 500 companies.

We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.

Job Description

Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings
Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team

Qualifications Required

A Bachelor’s degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Passionate about customer care
**Good typing skill**
**Fluent in written and spoken English**
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets.
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends.
International Non-voice Process.
24/7 shift (Graveyard shift included)
5 Days work (2 Days rotational off)
Completely Work from Office
Office is in Bahadurpally, Hyderabad
2 Way Cab Facility