PhonePe Hiring Operations Analysts | Great Opportunity

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Company Name	PhonePe
Role	Operations Analyst
Qualification	Any Graduates with 1-5 years Exp
Location	Bangalore
CTA	Upto 8 LPA*

About the Company

PhonePe is India’s leading digital payments platform with over 400 million+ registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with.

Job Description

Opportunity to work on industry-leading payment products with banks and financial institutions.
Responsible for handling day to day business operations on merchant and 3rd party payouts.
Monitor transaction success rates and work with external and internal stakeholders to identify gaps and improve performance
Regularly analyze data and use insights from the analysis to bring about enhancements in products as well as improvement in processes and success rates
Work actively with product & engineering teams on key project implementation
Own the resolution process for pending/failed transactions working with merchant, finance, tech and partner bank teams.
Responsible for the management of business reporting and any ad hoc reporting required from time to time. Proficient knowledge of Excel is a must
Promptly handle customer and merchant side escalations. Agile execution working with external/internal partners is required.
Work closely with the finance team to drive reconciliations, receivables/payables, and execute required corrections
Develop in-depth domain knowledge of technical systems, API integrations and ecosystem-wide developments. Able to address queries, data requirements and escalations from different stakeholders.

Qualifications Required

Any Graduate from any stream.
Have 1-5 years of relevant experience
Be agile and highly collaborative and be able to adapt to changing requirements
Strong analytical acumen,problem solving and communication skills
Be highly data-driven. Proficient knowledge of Excel and some knowledge of SQL would bepreferred
Customer first attitude; always on toes to lessen pain points of customers
Strongly focused on execution.
Thrive in a collaborative work environment