PEGA Systems Hiring Technical Support Engineers

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Company Name	PEGA Systems
Role	Technical Support Engineer
Qualification	2 Years Experience
Location	Hyderabad
CTA	Upto 6 LPA

About the Company

Pega provides a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow.

Job Description

The Technical Support Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products.
The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega.

Qualifications Required

▪ Minimum of 2 years of experience in a Product Support/Development.
Strong understanding in Core Java/JEE skills.
Knowledge of KAFKA is preferred. ▪ Knowledge on Cassandra is preferred.
Good working knowledge on Databases (ex. Postgres, Oracle, MySql).
Strong troubleshooting and debugging skills, and has experience in analyzing, troubleshooting, and resolving enterprise software issues.
Pega Platform Certifications on Pega 7.x/8.x CSA/CSSA is preferred.
Certification on Pega Decisioning Consultant (CPDC) is preferrable.
Strong interest and desire to learn BPM and working experience on Pega Platform.
Good oral and written communication skills, besides being a great team player.
Ability to work effectively with diverse stakeholders and ability to coordinate with multiple teams to achieve results.
Experience and ability to advise, train and mentor team members on customer issues resolution
Strong decision making and problem-solving skills.
Must be able to work autonomously or as part of a team to support and contributes to a cohesive overall organization.
Ability to learn new technologies very quickly and resolve any problems involved in integrating new technologies with our in-service products