Oracle Hiring Freshers | 0-2 Years Experience

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Company Name	Oracle
Role	Support Analyst
Qualification	Any Degree
Location	Bangalore
CTC	6 LPA

About Company:

Oracle is a global leader in information technology, specializing in database software, cloud solutions, and enterprise software products. With a commitment to innovation and excellence, Oracle empowers businesses worldwide to achieve their digital transformation goals. Renowned for its cutting-edge technologies and robust support systems, Oracle fosters a collaborative and inclusive work environment where employees can thrive and grow their careers.

Job Description:

Oracle is seeking enthusiastic and technically proficient freshers to join as Support Analysts. In this role, you will provide real-time technical support to global customers, ensuring smooth operation and high customer satisfaction. Your responsibilities will include:

Technical Support: Analyze, design, code, and test multiple components of application code across one or more clients. Perform maintenance, enhancements, and development work.
Issue Resolution: Install and troubleshoot MS Office, Printer, Citrix, VMware, and other software & hardware issues. Guide on technical and non-technical customer issues related to Windows, MAC, SCCM, Azure, VMWare, Exchange Online, and Networking.
Customer Interaction: Handle incoming calls by analyzing issues and following Knowledge Base articles to implement necessary fixes. Document case notes in the ticket tracking system and escalate incidents when appropriate.
Collaboration: Work in a call center environment, supporting both phone and electronic channels like the web. Act as the point of contact for new customers, introducing and educating them about Oracle’s offerings.
Continuous Improvement: Stay updated with the latest industry trends and technologies to ensure effective support and contribute to the continuous improvement of support processes.

Qualifications Required:

Educational Qualification: 15 years of full-time education (B.E/B.Tech/Any Degree/Diploma).
Must-Have Skills:
- Excellent communication skills and phone etiquette.
- Good knowledge of Windows and Mac OS.
- Experience managing Active Directory accounts.
- Ability to install and troubleshoot MS Office, Printer, Citrix, VMware, and other software & hardware issues.
- Minimum of 1 year of experience in technical support supporting global customers.
- Willingness to work in US shifts.
Good to Have:
- Preferred neutral accent.
- Strong call-handling skills, including proper escalation and ownership of calls.
- Proven track record in quickly resolving a wide variety of technical issues.
- Experience with SCCM, Azure, VMWare, Exchange Online, and Networking.
Professional Attributes:
- Ability to work independently and as part of a team.
- Strong problem-solving and troubleshooting skills.
- High level of personal integrity and ability to build trust with clients.
- Flexibility to adapt to various work environments and shifts.