IBM Kyndryl Hiring Freshers as Customer Service Representatives

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Company Name	IBM Kyndryl
Role	Customer Service Representative
Qualification	Any Degree
Location	Gurgaon
CTA	Upto 5 LPA

About the Company

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Job Description

Advises and guides the client regarding the use of a broad range of products, offerings, and services.
Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.
Using technical resources and tools, they support the client by answering questions and responding to client requirements.
They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Working In Night shifts.

Qualifications Required

Candidate should have 0 to 2 Years of experience.
Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently to achieve effective and efficient results.
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts.
Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Find opportunity and implement process improvements Ability to empathize and work with customers in real-time to resolve issues.
Preferred Skills: Basic experience in Technical Support Level 1.