IBM Hiring Technical Support Engineers | Great Opportunity

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Company Name	IBM
Role	Technical Support Engineer
Qualification	BE/B.Tech
Location	Bangalore
CTA	Upto 8 LPA*

About the Company

IBM Hiring Technical Support Engineers. Candidate from various disciplines can apply for this role.
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

IBM a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Technical Support Engineer for Bangalore Office. IBM Off Campus 2024 Drive will be a great opportunity for all the Freshers having bachelor’s degrees in various disciplines. All the details regarding IBM Off Campus 2024 Drive such as Eligibility Criteria, Required Skills, Interview Rounds, documents required, and Registration Process are given in this article.

Job Description

Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion.
Operational management of clients (e.g. helping loading new data,
maintaining and validating dashboard/report outputs, etc…)
Build and maintain excellent relationships with clients and achieve the
highest level of customer satisfaction.
Work as part of our extended support team in a startup atmosphere, doing
whatever it takes to exceed customer expectations.
Use your business and technical analysis skills and knowledge of IT
environments to solve complex issues and promote best practices.
Collaborate with other departments in the company to achieve customer satisfaction.

Qualifications Required

Bachelor’s Degree from any stream.
Knowledge and application of relational database concepts.
Basic programming skills and web development understanding, e.g. Ruby on Rails, JAVAScript, HTML, CSS, SQL
Experience with Cloud computing (AWS/Azure/GCP)
Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
Skilled at completing technical design via iterative mockups.
Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application /infrastructure support.
Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.
Strong analytical and problem solving skills.
Strong skills in data analysis/manipulation.
Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
Ability to quickly context-switch between multiple complex work streams.
Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
Client-focused attitude — a customer advocate.
Team player with solid communication and presentation skills.