HCL Hiring Freshers as Analysts

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Company Name	HCL
Role	Analyst
Qualification	BE/B.Tech
Location	Nagpur
CTA	Upto 5 LPA

About the Company

HCL Tech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Job Description

Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs .
Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Identify, evaluate and prioritize customer problems and complaints

Qualifications Required

Adobe Acrobat and other common desktop applications like Winzip, etc Soft Skills
Excellent communication and conversation skills (Verbal and Written) –
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio) – Should have a great customer handling skills.
Bachelor’s degree in computer science, Information Systems, or related field