HCL Hiring Freshers as Analysts
Company Name | HCL |
Role | Analyst |
Qualification | BE/B.Tech |
Location | Nagpur |
CTA | Upto 5 LPA |
About the Company
HCL Tech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Job Description
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs .
- Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
Qualifications Required
- Adobe Acrobat and other common desktop applications like Winzip, etc Soft Skills
- Excellent communication and conversation skills (Verbal and Written) –
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio) – Should have a great customer handling skills.
- Bachelor’s degree in computer science, Information Systems, or related field
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