Cognizant Hiring Process Executives | Great Opportunity

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Company Name	Cognizant
Role	Process Executive
Qualification	BE/B.Tech/MCA/Any Degree
Location	Hyderabad
CTC	Upto 5 LPA*

About the Company

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, helping organizations modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world.

We are a high-caliber team who appreciate and support one another. Our people uphold an energetic, collaborative, and inclusive workplace where everyone can thrive.

We foster an innovative environment where you can build the right career path for you.
Cognizant is a global community with more than 350,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities, and climate by doing what’s right.

Job Description

Administering and helping to manage Client Product support for the customers who call/chat or email in the support center.
Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
Client products to the customer (Analytics, YouTube, etc).
Efficient and timely service delivery across teams for multiple clients.
They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with the BD team to increase the span of services and add new clients.
Create and manage Risk and mitigation plans based on discussions with project stakeholders.
They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
Report to the manager on performance status and any escalations.