• Providing seamless end-to-end support and expertise for front office Trading applications to help drive the effectiveness and commercial strength of the Trading franchise.
• Monitoring underlying system health, functionality, and availability to proactively detect and prevent issues from impacting the business.
• Improving monitoring and alerting capabilities primarily through ITRS or other strategic platforms.
• Working with the development teams to understand full production application build, configuration, and change going into the platform.
• Compliance to audit, regulatory and CSO Standards requirements – risk aware and focused
• Analyze automation failures, identify root cause of failure and work with L3, Integration and application owners
• Log and track incidents and issues following the ITIL standards; Tracking outstanding issues and working with the appropriate parties to achieve resolution and prevent re-occurrence.
• Ensuring all application standard controls and requirements are being met and that any new services being brought to have met the required level of standards and assurances.
• Works with Build the Bank, GTIS (Infra), GTSM (Service Management) and Operations to identify manual tasks and automate.

Qualifications Required