Amazon Hiring Freshers - work from home

Amazon Hiring Freshers for Work From Home Roles

Read Time:2 Minute, 43 Second
Amazon Hiring Freshers - work from home
Amazon Hiring Freshers – work from home
Company NameAmazon
RoleVirtual Customer Service
QualificationAny Degree
LocationWork From Home
CTAUpto 3 LPA

About the Company

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description

It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.  


You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.

Qualifications Required

Desired skills:

  • Action oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and      department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills – ability to clearly understand and address customer issues appropriately
  • Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills

Preferred Criteria:

  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  • Should ensure ‘Work-like’ environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined , Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
Happy
Happy
0 %
Sad
Sad
0 %
Excited
Excited
0 %
Sleepy
Sleepy
0 %
Angry
Angry
0 %
Surprise
Surprise
0 %

Receive updates directly to your email

We don’t spam! Read our privacy policy for more info.

Full-Stack Developer roadmap Previous post The Only RoadMap You Need To Become A Full-Stack Developer
Edureka hiring Freshers Next post Edureka Hiring Freshers as Sales Managers
Close

Receive updates directly to your email

We don’t spam! Read our privacy policy for more info.