• Customer Data Management: Accurately manage and maintain customer data, ensuring reliability and precision.
• Complaint Resolution: Efficiently address and resolve customer complaints to enhance satisfaction.
• Data Analysis: Utilize Advanced Excel skills to analyze customer data and provide actionable insights.
• Communication: Provide timely and effective communication with customers, addressing their concerns and queries.
• Collaboration: Work with cross-functional teams to ensure seamless customer service operations.
• Quality Improvement: Implement best practices and monitor metrics to enhance service quality and efficiency.
• Documentation: Develop and maintain documentation related to customer interactions and complaint resolutions.
• Regulatory Compliance: Ensure adherence to industry regulations and company policies.
• Training and Development: Assist in creating and implementing customer service training programs.
• Process Improvement: Support continuous improvement of customer service processes and systems.

Qualifications Required