NTT Data Hiring Associate Engineers | Great Opportunity | Apply Now!
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| Company Name | NTT Data |
| Role | Associate Engineer |
| Qualification | Bachelor’s Degree |
| Location | New Delhi |
| CTC | 6 LPA* |
About the Company
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Networking Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.
Job Description
- Monitors client infrastructure and solutions.
- Identifies problems and errors before or when they occur.
- Routinely identifies common incidents and finds opportunities for incident reduction.
- Investigates first-line incidents assigned and determines the root cause of incidents and problems.
- Fulfills approved requests by following agreed procedures.
- Provides telephonic or chat support to clients when needed.
- Executes approved maintenance activities, including patching and configuration changes.
- Follows the required handover procedures during shift changes to ensure service continuity.
- Reports and escalates incidents when necessary.
- Ensures efficient and comprehensive resolution of incidents and requests.
- Proactively identifies opportunities for work optimization.
- Updates existing knowledge articles or creates new ones.
- Identifies opportunities for work optimization, including automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.
- Contributes to or supports project work as needed.
- Implements and delivers Disaster Recovery functions and tests as required.
Qualifications Required
- Bachelor’s degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
- CCNA or equivalent certification
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
- Entry-level experience or completion of the relevant intern programme
- Entry-level experience with troubleshooting and providing the support required in network / data centre / systems / storage administration and monitoring Services within a medium to large ICT organisation
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.)
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